FAQ

When Will my box arrive?

You should get your first box within a few days!

It’ll be sent out within 2 working days of your order. You’ll receive a notification when the order is fulfilled, after that, it’s with the delivery company. They usually take 2 days to deliver it, but it can take up to 3.

For following months, our boxes get packed and sent out within 4 working days of the 1st of the month.


how is my box delivered

All boxes are sent out with Royal Mail, the UKs most trusted delivery company.

If you live in Canada, the final postal service may vary upon Royal Mail delivering to the country.


How can i change my Details

You can log in at any time to update your details, such as your address.

If you’ve lost your login details or have any questions, simply email us at hello@treatkind.com and we’ll update your details for you


I have food allergies

The box is always a surprise, so we can’t alter specific products for individuals, however, our boxes are all Vegan and Gluten Free and have the widest range of products, meaning there will be choice for people of every taste and diet. Do check each item carefully for your specific allergy though.


I’m an influencer and want to review your box

Great! Send us a message at hello@treatkind.com with links to your social profiles or blogs and we’ll have a chat about our current opportunities


We’re a vegan company and want to feature our products in your box

Nice one, we’re always excited to give our customers new products!

Send us a mail at hello@treatkind.com with the products you have available, and wholesale prices and we’ll review.

We always sample products before choosing them for a box.